Ordering Information
Ordering of plaques can be done either by contacting us via email : berty@petroglyph.fslife.co.uk

by telephone on: 07776 186544

or by post:
Petroglyph Unit 3,
Hall Farm,
Beeston Regis,
Cromer,
Norfolk.
NR27 9NG

As each piece is so individual, it is more or less impossible to hold stock designs, therefore please supply your name, address, email address, a contact telephone number & an outline of what you would like on your plaque. We will then contact you to discuss your requirements, ensuring that you get the plaque which best suits your needs, & confirm your order.

When ordering please ensure that you have double checked all spelling needed for inscriptions, as mistakes cannot be rectified after engraving. Where possible, we will email or post you a proof copy of your design, so that all points can be checked before your commission is carried out. Only when you are happy with the design will orders be processed.

If necessary, we will ask you to forward us a copy of your intended crest/craft or design so that we can carry out necessary artwork. These will be returned to you if required, when your plaque is dispatched.

If you need a plaque by a certain date (e.g. a leaving gift), please allow at least 2 weeks notice, & we will do our very best to get your plaque to you by the required date.


Payment
Payment is required at point of ordering, by cheques please, made payable to "Petroglyph". Once your payment has been received, & your order confirmed, work on your plaque will begin.

Postage & Packing (UK)
Our postage rates are based on Standard Royal Mail Services, but please bear in mind that slate is heavy, & needs careful packaging. The list below is for single plaque postage.

Mini Plaque Size (98 x 73mm) - £2.30
Small Crest Size (148 x 98mm) - £3.30
Small Presentation Size (150 x 128mm) - £4.00
Head On Size (198 x 125mm) - £4.80
Single Crest Size (300 x 100mm) - £5.50
Long Presentation Size (400 x 125mm) - £5.75

For larger plaques than those listed above, we recommend collection where possible, & in some cases we may be able to deliver if you are within our local area.
For postage of larger plaques, or indeed larger numbers of plaques, we will calculate the cost based on either Royal Mail Services, or Courier, dependant on which is most appropriate & inform you of the costs before processing your order.
If ordering from outside of the UK, your postal costs will be calculated & you will be informed of these charges before your order is processed.

Delivery
We will contact you once your plaque has been dispatched, giving approximate delivery times. Most orders are completed & dispatched within 28 days of receipt of payment, & most are completed well within this timescale. Only in extreme cases, such as large orders, will your order be longer than 28 days.

Care of your plaque
Slate is very easy to care for, & will only need rubbing over with a soft cloth from time to time. Please DO NOT use any cleaning products, or abrasive cloths on your slate.

Terms & Conditions
If you are for any reason dissatisfied with your plaque, please return it to us within 14 days, & we will be happy to refund the plaque cost.

Spelling mistakes which have been made & are our mistake, will entitle you to a full refund, or another plaque will be made for you.

Any spelling mistakes which have been made at point of ordering, & have been double checked by yourselves in your proof copy, will not qualify for any refund or return.

We cannot accept the responsibility of any damage caused to your plaque by the use of abrasive cleaning products, after it has left our workshop.

Any cheques returned to us by the bank will incur a charge of £30.00 handling & administration costs.